Hello, how can we help?
Welcome to Evolved IDs Customer Support!
We're only open on weekdays, not weekends! Weekend tickets will be replied on Monday so please be patient :)
Before you send in a ticket...
Make sure you have your order number - without it we can't do anything
How to Submit a Ticket
- Click “Submit a Ticket”
- Enter your name, Account Email, Ticket Subject & your message.
- Retain your Ticket’s Tracking ID!
Note: You cant check replies if you don't have your Ticket's Tracking ID!
How to Check For Replies to your Ticket
- Click “View Existing ticket”
- Enter your Ticket’s Tracking ID
- Click your ticket to view the reply
CHECK YOUR "My Orders" PAGE FOR STATUS UPDATES BEFORE YOU SEND IN A TICKET!
The statuses on your account are explained in the FAQ. Please look there before submitting a ticket :)
If your order is missing pictures or you need to edit information, try to edit your order on your "My Orders" page before paying by clicking "View/Edit". If you already paid send a ticket in with your order number and names of those you need to edit and we'll see if its not too late.
Cash App, PayPal, & Zelle have an extra 20% fee! Use BTC to avoid fees.
Sent your payment and it's not showing as paid?
It can take 1-4 days for your payment to be picked up! Past that time period? Send in your order number & bitcoin hash 160 for bitcoin orders, or your order number and picture of your payment receipt for all other payment types.